Q: What is Gold Tree Organics?
A: We are a UK-based company specializing in premium organic wellness products. We combine nature and science to create high-quality CBD oils, skincare, and supplements for humans, pets, and horses. Our mission is to provide natural, lab-tested solutions that support recovery, relaxation, and overall well-being.

Q: Are your products legal in the UK?
A: Yes. All our CBD products are fully compliant with UK laws. They are rigorously tested to ensure they meet strict safety standards and contain less than the legal limit of THC (often 0.0% in our THC-free ranges), ensuring they are non-psychoactive and safe for daily use.

Q: Do you sell products for animals?
A: Yes, we are specialists in animal wellness! We offer a dedicated range of Pet CBD Oils (vet-grade tinctures) and a specialized Equine Collection, which includes hemp pellets, recovery supplements, and nutrient-rich licks designed to support joint health, digestion, and calmness in horses.

Q: Are your products organic & palm oil free?
A: Quality is our priority. We source our hemp from trusted EU certified organic growers to ensure purity. Our products are free from palm oil, harsh chemicals and artificial additives, focusing on natural ingredients that work in harmony with your body (or your pet’s.

Q: Are your products lab tested?
A: Transparency is key to our brand. All our products are tested with lab results for our batches so you can verify the purity and potency of our CBD oils. This ensures you are getting exactly what is on the label—no surprises.

Q: Will your CBD oil make me (or my pet) "high"?
A: No. Our products are made from hemp extract and are either THC-free or contain only trace amounts permissible by UK law. They are non-intoxicating and designed purely for wellness benefits such as relaxation and balance.

Q: How do I store my products?
A: To maintain freshness and potency, store your CBD oils and supplements in a cool, dry place away from direct sunlight. Keep bottles tightly sealed when not in use.

Q: Can I use human CBD oil for my pet?
A: We strongly recommend using our specific Pet CBD range for animals. Animals metabolize substances differently than humans, and our pet-specific formulas are designed with appropriate strengths and carrier oils that are safe and palatable for them.

Q: Do you offer free shipping?
A: Yes, we offer Free Standard Shipping on all orders over £50.(except bulk orders) We typically use Royal Mail Tracked 48 service to ensure your order arrives safely and quickly.

Q: How long will my delivery take?
A: Standard delivery usually takes 2–3 working days.

• Same-Day Dispatch: If you place your order before 3:00 PM (Monday–Friday), we aim to dispatch it the same day.
• Orders placed after the cut-off or on weekends will be dispatched the next working day.

Q: Do you ship internationally?
A: Our primary market is the UK, but we can arrange overseas orders to countries where CBD products are permitted. Please contact our support team directly to discuss international shipping options and restrictions.

Q: How can I track my order?
A: Once your order is dispatched, you will receive a confirmation email containing your tracking number (usually for Royal Mail). You can use this to check the status of your delivery online.

Q: What is your returns policy?
A: We want you to be completely happy with your purchase. Under UK Consumer Contract Regulations, you have 14 days from receiving your goods to cancel your order if you change your mind.

• Items must be returned unopened, unused, and in their original packaging.
• Please contact us first to receive a return authorization code and address.

Q: What if my item arrives damaged or faulty?
A: In the unlikely event that your product arrives damaged or faulty, please contact us within 30 days of receipt. Send us an email with your order number and photos of the damage, and we will arrange a replacement or a full refund, including your return postage costs.

Q: How long do refunds take?
A: Once we receive and inspect your return, we will process your refund to your original payment method within 14 days.